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Frequently Asked Questions for iade IADE

What should I confirm before asking a seller to hold an order?

Do not assume an indefinite hold is available without confirmation. Review the revised timing after the seller resumes the process.

What should I check before agreeing to a seller's proposed resolution?

Identify the exact issue the proposed action is intended to resolve. Keep the proposed action and your response in the same case record.

How can I check whether a purchase involves ongoing commitments?

Ask for clarification of deadlines that affect a disclosed commitment. Consider whether the arrangement remains practical for your expected use.